Practice management built for South African vets — WhatsApp-first, SARS-ready, loadshedding-proof.
Appointments, patient records, stock, billing, and client WhatsApp — in one affordable system designed for South African veterinary clinics. Works on any device, and keeps working when the power doesn't.
See VetCare run your whole clinic
We'll walk a consultation from booking to WhatsApp invoice — configured for your practice.
Your whole practice. One screen.
Eight fully-built modules that replace the paper files, spreadsheets, personal WhatsApp, and separate billing tool most SA clinics currently run on.
Appointments & Scheduling
Day calendar + list view per vet. Real-time availability so no double-booking. Public online booking link clients use themselves. Live Kanban status board: Pending → Confirmed → Arrived → In Consultation → Completed. Automatic WhatsApp confirmation the moment a booking is made or changed.
Patient Records (EMR)
Owner and pet profiles with photos — multiple pets per owner. Allergy and chronic-condition banners flagged on every record. SOAP consultation notes with vitals, diagnoses, and ready-made clinical templates. Vaccination records with auto-calculated next-due dates. 24-hour edit lock for medico-legal integrity. Full patient timeline: every visit, vaccine, prescription, and file in order.
SARS-Compliant Billing
Invoices auto-created from a consultation — no double entry. Proper 15% VAT calculation, sequential invoice numbers, and a SnapScan QR code for instant payment. Record cash, card, EFT, and SnapScan payments. Track partial payments and outstanding balances. Void with reason and full audit trail. Send invoice to client via WhatsApp in one click.
WhatsApp-Native Communication
WhatsApp gateway with automatic SMS fallback. 10+ editable message templates: confirmations, 24-hour reminders, vaccine-due nudges, invoices, discharge summaries. Automated reminders run hands-off. Broadcast to all clients or a segment (dog owners, cat owners). Full message log with delivery status. Quiet hours (20:00–07:00) enforced automatically — no late-night messages. POPIA opt-out built in.
Inventory & Stock Control
Product catalogue with suppliers, batch numbers, and expiry tracking. FIFO dispensing — oldest stock goes first; expired stock is blocked from dispensing. Auto-dispense straight from a consultation: stock decrements when a drug is prescribed. Low-stock alerts with reorder levels and an expiry monitor so nothing gets wasted or runs out mid-day.
Dashboards & Reports
Role-aware dashboards for owners, vets, and receptionists — each seeing what matters to them. Live KPIs: today's revenue, active patients, low-stock count, outstanding balances. 6-month revenue trend, appointments-by-day, patients-by-species, and top-services charts. Five exportable business reports (PDF + Excel): appointment summary, revenue by category, aged outstanding invoices, stock movement, and overdue vaccinations.
Built for how South African clinics actually work
Loadshedding-resilient
VetCare is a full PWA — it installs like a native app, reads cached records offline, and queues every change (appointments, notes, stock) to sync automatically when power returns. Nothing is lost during Stage 6.
WhatsApp-native — where SA clients live
Appointment confirmations, 24-hour reminders, vaccination nudges, invoices, and broadcasts go straight to WhatsApp with automatic SMS fallback. Quiet hours (20:00–07:00) enforced automatically — no 2 a.m. pings.
SARS-compliant from day one
Proper 15% VAT tax invoices with your VAT number, sequential invoice numbers, and a SnapScan QR code. No scrambling at tax time. Every invoice is print-ready and SARS-compliant out of the box.
South Africa built-in
SAVC practice and vet numbers, all 9 SA provinces, South African public holidays pre-loaded into scheduling, ZAR currency throughout. Not a foreign product adapted for SA — built for SA from the ground up.
From paper files to a connected practice in four steps
Walk us through your practice
We learn your services, vet schedules, species mix, and how you currently handle records, billing, and client communication.
We configure & brand VetCare
Your services, VAT number, SAVC number, reminder schedules, messaging templates, and branding colour are set up to match exactly how your practice runs.
Migrate patient & owner records
Existing pet histories, owner contacts, vaccination records, and outstanding balances are imported so you start with real data on day one.
Train your team & go live
Hands-on training for vets, nurses, receptionists, and accountants. Go live with dedicated support through your first weeks of operation.
- Role-aware dashboards (owner, vet, reception, nurse, accountant)
- Branded professional PDF documents
- WhatsApp + SMS communication setup
- SARS-compliant billing & SnapScan QR
- Stock catalogue with FIFO dispensing
- Staff onboarding & training
- 30 days of post-launch support
Most vet software ignores how South Africa works. VetCare doesn't.
Works through loadshedding
No internet? No power? VetCare keeps running offline and queues every change to sync when you reconnect. Your clinic doesn't stop because Eskom does.
Affordable to run
Runs on standard shared hosting — no expensive cloud subscription, no per-user fees that spiral as your team grows. Built to stay affordable for a 1–10 vet practice.
Enterprise security, clinic price
Bank-grade data isolation per clinic, 6 roles and 43 fine-grained permissions, full audit trail on every action, and 219 automated tests covering every permission boundary.
Built around the full patient story
Every visit, vaccination, prescription, and lab result connects into one ongoing record per pet — with allergy banners and chronic-condition flags visible on every screen, not buried in paper files.
Vaccination follow-ups used to depend on someone remembering to call. Now the reminders go out automatically on WhatsApp — and we're seeing pets come back for boosters who would have otherwise been missed completely.
What SA practice owners ask before switching to VetCare
Run your whole practice from one screen — even through loadshedding.
Book a free 30-minute walkthrough and we'll show VetCare handling a live consultation: booking, SOAP notes, stock dispensing, SARS invoice, and WhatsApp to the client — all from one screen, configured for your practice.